FAQ & Site Info
Terms of ServiceReturns & Exchanges
1. All payment made are non-refundable.
2. Exchange is allowed within 7 days of receipt of shipment. You must contact us via email at firstname.lastname@example.org with information regarding the items you wish to return within 7 days of receipt of shipment, please note:
- Helmet, eyewear, apparels and discounted items are not eligible for exchange;
- The returned item(s) must be in their original condition and packaging with all attached parts;
- Items can only be exchanged once. No refund will be given should the amount reflected a difference;
- Customer should pay for all postage cost incurred unless the goods received is different from what you ordered or are found to be defective or damage.
3. Kook-bike Co. reserves the right of final decision in case of any dispute.
Important Notes for Goods Delivery :
All goods will be packed and delivered to the carriers in good conditions. In case the packaging and/ or goods are found to be damaged on delivery, you should keep all the original packaging and file claim to the carrier’s local office as soon as possible. If you have paid for insurance coverage, then we will reimburse you upon receipt of payment from the carrier’s insurer.